More evidence for the digital ecosystem approach at University of Sussex

A new blog post by Digital Futures at Work Research Centre at the University of Sussex: ‘Mapping our digital ecosystem can help policymakers drive digital transformation’. The digitalisation of government includes a move towards the online provision of a wide remit of public services such as claiming social security benefits, reporting a missed bin collection, or calculating your pension entitlement). However, the UK Government’s mission to escalate this digitalisation has met with barriers and unintended consequences.  In a new Digit Blog, Rachel Verdin considers how the concept of a digital welfare ecosystem offers a useful means to map the key actors involved and better understand the rapidly evolving partnerships in the UK’s digital transformation journey.