A new blog post by Digital Futures at Work Research Centre at the University of Sussex: ‘Mapping our digital ecosystem can help policymakers drive digital transformation’. The digitalisation of government includes a move towards the online provision of a wide remit of public services such as claiming social security benefits, reporting a missed bin collection, or calculating your pension entitlement). However, the UK Government’s mission to escalate this digitalisation has met with barriers and unintended consequences. In a new Digit Blog, Rachel Verdin considers how the concept of a digital welfare ecosystem offers a useful means to map the key actors involved and better understand the rapidly evolving partnerships in the UK’s digital transformation journey.
More evidence for the digital ecosystem approach at University of Sussex